Refund Update: 7.08.2020
We want to update you and let you know we deeply appreciate your patience with us and completely understand the financial hardship most of you are in. To be fully transparent and let you know where we currently stand; we have (to date) raised just over $206,000 through our GoFundMe and government SBA loans. In total with the mentioned funds along with returned Artist deposits, we are currently at a refund return rate of only 45%. Because it is our true intent to get all of you as close to “whole” as possible with your refund, we have also recently reapplied for an additional loan, and given they type of business we are, the process has taken much longer than we had originally anticipated and posing to be more challenging.
We apologize for the process and length of time this has all taken however and at this point, we are hoping to be closer to securing these additional funds. The amount we will be approved for is still currently unknown however and once again, we are hoping it will get you all as close to “whole” as possible. That being said, if the funds received do not make it to 100%, you will again be given the opportunity to take the percentage amount at that point or opt instead for a transfer to 2021 or 2022.
If there are any of you who have opted for a refund and have currently found themselves in a more positive financial situation and have the ability or would like to transfer or donate your ticket, please do so by simply resubmitting to the order form or contacting us through [email protected] .
Transfer Update: 7.08.2020
For those of you who have transferred your ticket(s) to 21 or 22 (which includes a VIP upgrade), additional information will be emailed to you as we get closer to the event dates. If you have questions or would like to confirm that your transfer to 2021 or 2022 has been made, please contact [email protected]
Once again, we thank you for your patience, understanding and cooperation. We do understand this is a very trying time for everyone and we hope to get resolution on all of this shortly.
For any additional questions, please do not hesitate to contact us directly at [email protected]
With sincere gratitude and appreciation
The Do LaB